Frequently Asked Questions About
Encore's Custom Calligraphy Software Program

Q. What happens if I am having a problem loading the calligraphy program?

A. If you are working with a mouse that has a center wheel, you can ignore this option and download the program. If you still cannot download the program then you need disable the wheel function before attempting to install "Calligraphy By Encore Studios". To this hit, Ctrl, Alt and Delete keys at the same time. This will bring up the close program dialog box. Scroll to and highlight the "MSWHEEL" task and then hit the "End Task" button. If you still cannot load the program, please e-mail us letting us know you tried this solution and we will give you another alternative.

Q. Can I load and save the calligraphy program to a diskette from my computer and then work on my list using the diskette in another computer?

A. No. Once you have begun to enter your list on a computer, the list cannot be completed on any other computer. When you save the names and addresses entered, you may exit the program to run other programs. However, when returning to complete the entering of guest list. It MUST be completed on the same computer.

Q. Can I print the list and proof read it before I send it to be addressed.

A. Yes. When completed and saved, you are given an opportunity to print an alphabetized tabulation of your list so that it may be proofed and if necessary, corrected. To do this click the "View Guest List " button, which will bring up the "Proofing and Editing" screen and click the print button. At this point you may edit your list on the screen or print it. Any corrections are then made by exiting and returning to the Proofing and Editing" screen by highlighting the name to be corrected and then clicking the edit button. When your guest list is submitted, it will be assumed that it has already been proofed and ready for printing.

Q. What if I need help on what is proper in the addressing of a particular envelope?

A. An "Etiquette" button is provided on each of the screens that make up this program. When this button is clicked you will be presented with a " Guide to Proper Envelope Addressing."

Q. Do I need to add a comma after entering the city name?

A. No, it is not necessary to enter a comma since the program does this automatically. The comma will not be visible on the screen, but will appear after the city on your addressed envelope.

Q. How do I key in foreign addresses?

A. On the "Select Occasion" screen unclick the "Prompt for Verification of All Required Fields" button. Unclick the "prompt verification button"; begin entering the information exactly as you want it to appear on each line. For a five-line name and address, you may begin the address at the "Additional Names" field.

Q. How do I delete the "Encore Studios Calligraphy Program" from my computer?

A. Select and double click "My Computer", Select and double click the "C" drive or the drive which corresponds to your hard drive, and highlight "Programf", click "Edit" on the task bar and click delete.

Q. I am ready to place my printing order but have not yet completed my guest list. What do I do?

A. When a printing order is submitted but the calligraphy list is to follow, we will ship the printed order but hold the envelopes. The calligraphed envelopes, when completed, will then be shipped. When the calligraphy list is submitted together with the printing order, the printed order and the calligraphed items will be shipped together.

Q. How do I handle late additions or corrections?

A. Invariably guest lists need to be amended or addresses corrected after the order has been completed. To accommodate additions and/or corrections after shipping a calligraphy order, we will hold any extra envelopes pending instructions to do otherwise. Should there be additions or corrections, they must be faxed, mailed or e-mailed and the dealer name, job name, calligraphy typestyle, and ink color indicated. No telephone additions or corrections will be accepted. One set of additions will be charged at the same per envelope price. Additions submitted after the first set are subject to a surcharge plus the price per envelope. (see dealer for details)

Q. Do you offer calligraphy on any envelope?

A. The "Calligraphy by Encore Studios" system may be used to address most envelopes available in the Encore Studios albums. We cannot address dark color envelopes, custom made envelopes, or self-seal folders.

Q. What are my typestyle choices?

A. You may choose to use the typestyle used on the printed order or choose a different look from an array of typestyles offered in the typestyle section of any Encore Studios album. These include many classic as well as custom Encore typestyles.

Q. Can I use any ink color?

A. All ink colors used for calligraphy are coordinated to match as closely as possible to the standard ink colors presented in the various Encore Studios albums. Please keep in mind that there will be variations due to the different printing processes used (i.e. Engraving, Thermography, Silk Screening, Flat Offset). Should you require a custom ink color, simply specify the PMS number or send a swatch for us to match. Please note: We do not offer calligraphy in metallic colors (such as gold), pearls or white ink.